In Texas we have to have a death certificate before paying a claim. In all other states we can pay the claim without the death certificate, but we ask for the d/c within 30 days. We can not close the claim file until we have proof of death. We run queries to see who still has open claims. We go through 4 steps trying to find proof of death. One of the steps is to look at image now and see if a death certificate was received. If you wait two weeks between working the list, there can be at least 600 claims on the list. The idea is that if a death certificate is uploaded (either by an in-house employee or uploaded through DIGiclaim by a funeral home employee, the proof of death record should be automatically updated.
I have talked with Pat and the part in DIGiclaim is working properly. We will need to find a solution to update the flag when a user uploads the image manually.