Update the Proof of death field when death certificates are uploaded

In Texas we have to have a death certificate before paying a claim.  In all other states we can pay the claim without the death certificate, but we ask for the d/c within 30 days.  We can not close the claim file until we have proof of death.  We run queries to see who still has open claims.  We go through 4 steps trying to find proof of death.  One of the steps is to look at image now and see if a death certificate was received.  If you wait two weeks between working the list, there can be at least 600 claims on the list.  The idea is that if a death certificate is uploaded (either by an in-house employee or uploaded through DIGiclaim by a funeral home employee, the proof of death record should be automatically updated.

  • Guest
  • Feb 14 2016
  • Shipped
  • Mar 9, 2016

    Admin Response

    I have talked with Pat and the part in DIGiclaim is working properly. We will need to find a solution to update the flag when a user uploads the image manually.

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  • Admin
    Kyle Swearingen commented
    February 24, 2016 18:29

    This feature should already exist within DIGiclaim.

  • Admin
    Kyle Swearingen commented
    March 10, 2016 20:25

    We are going to place an upload button on the claims linking screen that will upload the death certificate, place it in ImageNow and update the proof of death.