For contract FA1382550 we sent out a pending lapse letter with a lapse date of 12/10/16. On 12/02/16 the insurance side RPU'd due to not receiving a full payment but the pre need side still showed inforce. The agent still thinks they have until 12/10/16. During the charge back period the agent's commissions will be affected if the contract goes RPU. This agent called in because she didn't understand why she was charged back.
|I need it...||Yesterday (let's go already)|