Have the "RSV PCT" column on commission statements reflect the actual percentage being held in reserves.

Currently the "RSV PCT" column reflects the percentage being held in reserves except when we are holding more money due to a negative reserve balance. For example, We held 50% of commissions in reserves on AZ1428633 written by Kathie Reis. We did this because Kathie had a negative reserve balance. The "RSV PCT" column, however, did not show that 50% was held. It only showed that 20% was held. This can be confusing to agents as well as anyone reviewing the statement.

 

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  • Feb 1 2017
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